Payment & Dispatch
Placing your order
Your order is important to us and we know that you would like your products with you as soon as possible! We work hard to ensure that your order is dispatched in a speedy manner whilst meeting our quality standards. Once your order has been placed, you will receive a confirmation email which will include an order number and invoice for your records. If you would like to order a custom product that is not currently available on our website, please email us with your requirements and a member of our team will be in touch.
Please be aware that we require payment before we can begin to process your order, unless you are an approved customer paying by purchase order. Any orders placed without payment being made will be placed on hold until payment has been received. Unfortunately we cannot accept cash as payment.
When placing your order, you will be prompted for payment at checkout. We allow the following methods of payment:
We currently accept payments from Debit and Credit cards, Mastercard and American Express. At checkout you will need to select 'Payment by Card' which will redirect you to SagePay, a safe secure site that can process your card details.
If you would prefer to pay via PayPal, please select 'Pay using PayPal' when at the checkout. This will redirect you to PayPal and allow you to enter your information and process a payment. Alternatively you can make a payment to firstname.lastname@example.org
If you would prefer to pay using a bank transfer, you are more than welcome to do so. Please ensure that you have selected 'bank transfer' as the payment method at the checkout. After you have reviewed and completed your order online, you will receive an order confirmation email containing our bank details.
Please note your order will be on hold until the payment has been received.
Please note that we only allow purchase orders from government organisations (such as schools, hospitals and councils) or from approved customers with a trade account. If you would like to pay with a purchase order, please select 'Purchase Order' as the method of payment at checkout. Once we receive your order, we will review this to ensure that you are eligible to pay using a purchase order. If you are eligible, we will begin to process your order as standard and will request payment after 30 days. When ordering your items, you will be required to enter your PO number and send us a copy of your official purchase order for our records. If you are not eligible to pay using a purchase order, we will require payment before we can process your order. Until we receive payment, your order will be placed on hold.
We are not currently accepting applications for new trade accounts. When applications are open, we will make this apparent on the website and provide you with more information at the time.
Our standard lead time is 4-7 working days from moment of proof approval. If you need your products sooner, please email us with your requirements and a member of the team will get in touch to advise. Please note that we are unable to offer a next day service.
Tracking your order
Once you have placed your order, you can expect to receive your electronic PDF proof within 24 hours. Once approved, your order will be added to our production schedule and you can expect to receive this within the delivery time selected. To check on the status of an order, click on the 'My Account' icon near the top of the website and enter your order number in the 'Track My Order' box. You will then be sent an email link to view the status of your order. Once your order has been dispatched, you should receive a dispatch confirmation email which will contain tracking information for your parcel, so you can track it's progress from our warehouse to your door!