Frequently Asked Questions
Artwork & Design
We understand that creating and uploading artwork can be a little unnerving, especially if you are not familiar with the technical jargon used in the print industry. These are our frequently asked questions, so should clear things up for you. If you still have a question or are uncertain whether your artwork is ready for print, please do not hesitate to get in touch - we're here to help!
In what format should I send my artwork?We currently accept artwork in the following formats:
- Adobe Acrobat document - PDF
- Adobe Illustrator artwork - AI, EPS
- Adobe InDesign - IND
- Adobe Photoshop image - PSD
What is Bleed and why is it so important?Bleed is artwork that extends beyond the size of your product, meaning that once your product has been trimmed, any colours, text or images will be printed right up to the edge of the sheet. This is important to include in your design as it gives a professional finish to a product and means that you will not have any white borders. We recommend including a minimum of 3mm bleed on your design.
What is the difference between RGB and CMYK?RGB stands for Red, Green, Blue and is used for images that are meant to be seen on screen. Electronic devices are able to create any colour imaginable by adjusting the intensities of each of these three colours of light in each pixel on the display.CMYK stands for Cyan, Magenta, Yellow, Key (Black) and is the colour mode used when printing, as this involves mixing ink colours rather than light. Because of this, CMYK colours are less vivid and bright than RGB, so printed images can look quite darker and duller than images on screen.
What is Resolution and DPI?Resolution is the clarity of your image. The higher the resolution of your image, the better quality we are able to print this for you. Low resolution images often appear blurry or pixelated when printed, meaning the overall effect of your product can be poor quality and difficult to read.DPI stands for Dots Per Inch and refers to the measure of image quality when printed. The higher the DPI of your artwork, the better the quality will be when printed. We recommend sending artwork at 300dpi where possible, for optimum quality.
Ordering & Payments
Your order is important to us and we know that you would like your products with you as soon as possible! We work hard to ensure that your order is dispatched in a speedy manner whilst meeting our quality standards. Our frequently asked questions below should answer any questions you have regarding ordering and payment. If you are unable to find the answer to your question, please get in touch and a member of our customer support team will be happy to help.
How do I place my order?You can place your order using the website to find the relevant product that you are looking for. Once your order has been placed, you will receive a confirmation email which will include an order number and invoice for your records. If you would like to order a custom product that is not currently available on our website, please email us with your requirements and a member of our team will be in touch.
How long will it take for you to produce my order?Our standard lead time is 4-7 working days from moment of proof approval. If you need your products sooner, please get in touch with your requirements and a member of our team will be happy to assist. Please note that we are unable to offer a next day service.
Where is my order?Once you have placed your order, you can expect to receive your electronic PDF proof within 24 hours. Once approved, your order will be added to our production schedule and you can expect to receive this within the delivery time selected. To check on the status of an order, click on the 'My Account' icon near the top of the website and enter your order number in the 'Track My Order' box. You will then be sent an email link to view the status of your order.
What methods of payment do you accept?We allow the following methods of payment:
- Card - Debit, Credit, Mastercard, American Express
- Bank Transfer
- Purchase Order - Please note that we only allow purchase orders from government organisations (such as schools, hospitals and councils) or from approved customers with a trade account
How do I set up a trade account with you?We are not currently accepting applications for new trade accounts. When applications are open, we will make this apparent on the website and provide you with more information at the time.
Postage & Packaging
We are dedicated to providing an open and honest service, meaning all of our delivery fees are made clear when you order, so you are able to take this cost into account. We dispatch all orders in secure, protected packaging using reliable couriers, meaning you can use your products straight away once you have received them. Our frequently asked questions regarding postage and packaging should help answer any queries that you may have. If you have a question that has not been addressed below, please feel free to contact us to discuss this further.
How much do you charge for delivery?Our flat-rate delivery charge is £4.95+VAT, no matter the product ordered or the quantity.
Do you offer international delivery?We welcome orders from around the world, however we do not currently offer international delivery. If you would like to place an order and are based outside of the UK, please get in touch with your requirements.
Is it possible for me to collect my order?Yes, you are more than welcome to collect your order. You will need to ensure that you have selected the 'Local Collection' option for delivery at the checkout. When your order is ready, we will call or email to notify you, so you can collect at your convenience. Please note that we are open Monday-Friday, 9am - 5pm.
Which couriers do you use for delivery?We currently use DPD and Royal Mail for delivery of all orders. Once your order has been dispatched, you will receive a dispatch confirmation email which will also include tracking information, which will allow you to track your order.